In the ever-changing cyber security landscape, the prompt and effective management of vulnerabilities is a testament to a company’s dedication to security. ConnectWise’s handling of a recent vulnerability in ScreenConnect™ exemplifies this commitment, providing Managed Service Providers (MSPs) with critical lessons in resilience and proactive security measures. Here’s what MSPs can positively take away from ConnectWise’s approach:
1. Exemplary Response and Rapid Mitigation
The discovery of a vulnerability within ConnectWise ScreenConnect on February 13, 2024, marked a significant event that was met with an immediate and commendable response. ConnectWise’s swift actions to validate and mitigate the issue within 48 hours showcase not just their capability but their unwavering commitment to protecting their partners and customers.
This level of responsiveness is what MSPs should look for in their vendors. ConnectWise’s approach to quickly secure cloud instances of ScreenConnect, without a need for immediate version updates, demonstrates a proactive and customer-centric approach to cybersecurity.
2. Proactive Patch Management and Communication
The rapid development and release of a patch for on-prem ScreenConnect partners reflect ConnectWise’s dedication to the security of its ecosystem. This, combined with their timely communication with CISA and the inclusion of CVE-2024-1709 in the KEV Catalog, underscores the importance of a vendor that does not just respond to vulnerabilities but actively works to prevent them.
For MSPs, this highlights the value of partnering with vendors that prioritize not only the development of robust security measures but also the importance of clear and proactive communication. ConnectWise’s efforts to reach out through multiple channels, including security bulletins and direct advisories, exemplify the kind of partnership that can enhance an MSP’s ability to secure their operations.
3. Cloud Solutions: A Beacon of Security Efficiency
The incident has also illuminated the intrinsic security benefits offered by cloud solutions. The quick mitigation of the vulnerability for cloud instances of ScreenConnect contrasts with the manual update processes required for on-premises software, showcasing the cloud’s superior agility and efficiency in managing security threats.
For MSPs, this incident reinforces the advantages of cloud services, such as automatic software updates, robust disaster recovery, and compliance adherence. These features not only enhance security but also alleviate operational burdens, allowing MSPs to concentrate on strategic security initiatives. ConnectWise’s cloud infrastructure, in this case, has proven to be a resilient and dependable platform for partners seeking to minimize their exposure to cyber threats.
The recent ConnectWise ScreenConnect vulnerability event is a powerful reminder of the importance of cybersecurity vigilance. Through ConnectWise’s rapid response, effective patch management, and the strategic advantages of cloud services, MSPs are provided with clear examples of how proactive measures can significantly bolster security. ConnectWise continues to lead by example, prioritizing the safety of its customers and partners, and reinforcing the value of trust and reliability in the digital age.
