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ConnectWise Automation and AI updates: 5 Things MSPs Should Know

In the rapidly evolving world of Managed Service Providers (MSPs), staying abreast of the latest technological advancements is not just beneficial; it’s essential. ConnectWise, a leading software company dedicated to the success of technology solutions providers, recently unveiled significant updates in automation and artificial intelligence (AI) capabilities. These enhancements, introduced at Automation Nation 2024, signal a leap forward in how MSPs can leverage technology to improve operational efficiency, reduce costs, and foster strategic growth. Here are five critical takeaways from the latest ConnectWise updates.

1. Enhanced Robotic Process Automation (RPA) and AI Integration

ConnectWise has rolled out notable improvements to its RPA and ConnectWise Sidekick within the Asio platform. These enhancements are designed to automate routine tasks, freeing MSPs to focus on more strategic initiatives. With the deeper integration of RPA and AI into the Asio Platform, MSPs can expect heightened operational efficiency. This move is not just about cutting costs; it’s about opening up new revenue streams that aren’t solely dependent on manual labor.

2. Streamlined Search Experience and Improved Onboarding

One of the key updates includes a streamlined search experience. ConnectWise has reorganized its RPA bot system, making it easier for users to find and utilize the right bots. This enhancement is expected to accelerate problem resolution and boost client satisfaction significantly. Additionally, the improved onboarding process, including new warnings for incomplete configurations and missing components, aims to reduce deployment errors and mitigate cybersecurity risks.

3. Customizable Solutions with RPA Pro and RPA Essentials

ConnectWise introduces RPA Pro and RPA Essentials, offering MSPs customizable tools to enhance efficiency and address specific business needs. These solutions allow for the creation of custom actions and integration of third-party applications through APIs, broadening the scope of workflow automation. This flexibility ensures that MSPs can tailor solutions to their unique requirements, enhancing their ability to provide exceptional service.

4. Leveraging Proprietary and Large Language AI Models

ConnectWise Sidekick leverages both ConnectWise’s proprietary generative AI models and the tech industry’s large language models. This innovative approach enables MSPs to use natural language prompts for automation, significantly saving time. Capabilities include generating PowerShell scripts, ticket categorization, summarization, providing resolutions, and automated responses to end-users. By prioritizing daily tasks, ConnectWise Sidekick aims to increase team productivity and optimize operations.

5. Commitment to Innovation and Partner Empowerment

Jeff Bishop, Executive Vice President and General Manager of Unified Monitoring and Management at ConnectWise, reiterates the company’s steadfast commitment to advancing RPA technology and AI capabilities. This commitment is about empowering partners to enhance productivity and deliver innovative services that drive business growth for their clients. By automating daily tasks and operating more efficiently, MSPs can swiftly address talent gaps and deliver value-added services.

ConnectWise’s latest updates underscore the company’s dedication to innovation and partner success. These enhancements are not merely technical upgrades; they represent a strategic move to empower MSPs to navigate the complexities of the IT landscape more efficiently. As ConnectWise continues to evolve, its focus on improving automation, efficiency, and the user experience positions its partners to thrive in an increasingly competitive market.

To sum up, the ConnectWise updates offer a compelling glimpse into the future of MSP operations. By embracing these advancements, MSPs can enhance their service offerings, streamline their operations, and ultimately, secure a competitive edge in the tech industry’s ever-changing landscape.

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