Episode #697 of the MSPi PrimeCast
In the MSP channel, few leaders embody “leave people better than you found them” like Becky Teal. With more than a decade building communities—from HTG to her role as Community Lead at Huntress—Becky shows how connection, empathy, and disciplined habits translate into business results. Here are seven leadership habits MSPs can apply directly from her playbook.
1) Give Yourself Permission to Experiment
Becky’s “short-term hobbies” mindset—committing to something for 3–6 months, then deciding whether it sticks—maps directly to MSP strategy. Not every tool, service, or playbook needs to be permanent.
Action: Pilot one new strategy each quarter with clear success criteria, then decide whether to scale or sunset.
2) Community Beats Isolation
Many MSPs guard processes as though they’re unique. Becky emphasizes that peer learning accelerates success. Participating in peer groups, vendor-led forums, and community networks prevents costly mistakes and sparks innovation.
Action: Share one process improvement with peers monthly, and take two best practices back to your business.
3) Lead with Empathy in Security
While SOC dashboards and alerts can feel routine, for small businesses every incident could be catastrophic. Becky urges empathy and context when communicating with clients.
Action: Pair technical reports with plain-language, empathetic communication that reassures and guides clients through recovery.
4) Celebrate Wins—Big and Small
Too often, MSP leaders overlook achievements while chasing the next milestone. Becky notes that celebrating progress motivates teams and reinforces resilience.
Action: Introduce a weekly “wins session” to spotlight customer saves, positive reviews, and team milestones.
5) Practice Discipline and Balance
Becky’s “one more day” rule after travel shows how discipline supports both work and personal relationships. MSP leaders need similar systems to avoid burnout.
Action: Design an operating rhythm that balances leadership demands with personal time, ensuring sustainable performance.
6) Turn Helping into a Growth Engine
Helping peers isn’t charity—it’s a growth strategy. By sharing resources, answering tough questions, and making connections, MSPs build credibility and attract opportunities.
Action: Contribute one reusable asset (template, checklist, or playbook) quarterly to your community and measure engagement.
7) Make Learning a Team Sport
Becky’s connector role highlights the power of collective learning. Knowledge spreads faster across networks than within silos.
Action: Rotate staff participation in industry groups and host “teach-back” sessions where they share what they learned.
Final Thought
Becky Teal’s playbook reminds us that leadership isn’t just about numbers—it’s about people, empathy, and building sustainable systems. MSPs that experiment boldly, connect generously, communicate clearly, celebrate progress, and lead with balance will see stronger teams, happier clients, and a healthier community around them.
Catch the full conversation on MSPi PrimeCast Episode #697 and connect with Becky at https://www.huntress.com/
