In this enlightening episode of Joey Pinz Disciple Conversations, Joey Pinz sits down with Peter Kujawa, the director of Service Leadership Index at ConnectWise. They dive deep into the evolving managed service provider (MSP) market, sharing invaluable insights and experiences. Peter, a seasoned attorney turned MSP leader, recounts his journey of transforming a struggling MSP into a profitable entity. He discusses the critical role of AI and hyper-automation in enhancing efficiency and the impact of mergers and acquisitions (M&A) on the industry. Peter also emphasizes the importance of transparency, benchmarking, and the power of peer groups in driving business success. Here on MSP Influencer.