Cybersecurity has become a major responsibility for MSPs. Businesses now expect providers to do more than fix problems after they happen. In this MSPInfluencer Primecast feature, Joey Pinz spoke with Linton Harris of Deepwatch about why MSPs need to embrace a security-first mindset to better protect clients and stay competitive.
1. Strong Security Teams Stay Curious
Linton Harris explained that great cybersecurity professionals think like detectives. They constantly investigate problems, ask questions, and look for unusual activity. For MSPs, staying curious and continuing to learn is critical because cyber threats evolve every day. Technical skills matter, but problem-solving and adaptability are just as important.
2. Visibility Is Critical in Cybersecurity
One of Linton’s biggest points was that many businesses lack visibility into their own environments. Attackers often move quietly through networks before anyone notices. MSPs that provide monitoring, vulnerability management, and proactive security support can help clients identify threats earlier and reduce risk before serious damage happens.
3. MSPs Must Learn to Communicate Risk
Linton stressed that cybersecurity is also about communication. Clients may not understand technical threats, but they do understand downtime, financial loss, and business disruption. MSPs that explain security risks in simple business terms will build stronger trust and help clients make smarter decisions about security investments.
4. Security Awareness Still Matters
Even with advanced security tools, people remain one of the biggest cybersecurity risks. Linton shared how phishing and social engineering attacks continue to fool users every day. MSPs that provide ongoing security awareness training can help clients reduce risk and create stronger security habits across their organizations.
What This Means for MSPs
Linton Harris shared practical lessons MSPs can apply immediately. Building a security-first MSP is not just about technology. It requires communication, visibility, continuous learning, and helping clients stay protected in a rapidly changing cybersecurity landscape.
The MSPi Primecast airs every Thursday at Noon ET — bringing MSPs the conversations they can’t afford to miss.