It all started on December 12, 1996 when Gary Pica quit his job to build an IT services company. Thus, one of the first MSPs (Managed Service Provider) was born.
Almost every day, a new managed service provider launches with new services and a compelling business plan. However, for many IT solution providers, the transition to managed services yields disappointing results. This stifles the potential of what can be an effective and lucrative business model.