Microsoft is signaling a major shift in how AI will be used across business environments. With its move toward “agentic AI,” Copilot is evolving from a helpful assistant into something far more autonomous—capable of initiating tasks, making decisions, and executing workflows with minimal human input.
For MSPs, this isn’t just another feature update. It represents a meaningful change in how clients will interact with systems, manage work, and expect outcomes from technology.
Here are five key implications MSPs should be paying attention to—and how to respond.