Kaseya Connect 2025 in Las Vegas delivered big announcements with real impact for MSPs. From AI-powered efficiency gains to major hardware shifts, the event set the tone for where IT service delivery is headed. Here are five key takeaways MSPs should know right now:
1. Kaseya 365 Ops: AI That Actually Works
Kaseya unveiled its third installment in the Kaseya 365 suite—Kaseya 365 Ops, an AI-driven operational toolkit designed to save MSPs time and money. Early adopters are saving 160+ hours per month, equivalent to the productivity of a full-time technician. From ticketing to documentation, it consolidates the back office and automates the busywork.
2. Kaseya SIEM: Enterprise Security Without the Enterprise Price
MSPs now have access to Kaseya SIEM, a powerful but affordable security tool that combines RocketCyber and SaaS Alerts telemetry. It’s a unified threat detection platform designed for real-world MSP needs—smart alerts, fast remediation, and no bloated costs. A clear move toward democratizing SIEM for SMB-focused IT providers.
3. Free-to-Use Datto Hardware
In a headline-grabbing move, all Datto backup hardware is now free to use (limit of 3 per customer), regardless of model or term. This eliminates upfront hardware costs and makes it easier for MSPs to scale BCDR services profitably. Combined with new policies like the removal of high-water mark billing, it’s a win for partner margins.
4. Datto ALTO 5: Double the Storage, Same Price
Datto’s compact ALTO line just got a significant upgrade. The new 2TB ALTO 5 model will be available at the same monthly price as the current 1TB unit and now includes encryption by default—offering stronger protection for SMB clients without added costs.
5. Kaseya’s Bold Commitment to MSP Growth
From pricing shifts to product bundling, Kaseya is clearly focused on helping MSPs grow smarter and scale faster. Their AI-powered roadmap isn’t theoretical—it’s practical. And with a global customer base of 50,000+, Kaseya’s insights are being turned into usable tools at record speed.
Kaseya Connect 2025 wasn’t just a product launch event—it was a strong signal that the MSP-first model is alive and thriving. For vendors, partners, and providers alike, these updates represent a step forward in how IT services are delivered, secured, and monetized.
-Joe Pannone
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