#508 LogicOn: From IT Challenges to Network Escalations: Rob Dunn’s Journey

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In this episode, Joey Pinz speaks with Rob Dunn, a seasoned escalation engineer at Logically, about his journey in IT and his passion for network security. Rob shares how a simple challenge early in his career sparked his interest in solving complex technical issues, eventually leading him to specialize in network escalations. They discuss the importance of MFA (Multi-Factor Authentication), VPN security, and incident management, as well as how Rob’s approach to troubleshooting and customer service has evolved over the years. Rob also reflects on his personal achievements, including completing his first triathlon and how fitness has become a crucial part of his life balance. Here on MSP Influencer.