#387 IT Nation Secure 2024: 🚀 Transforming MSP Services: Beyond Tickets with Bobby Jacobs

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Join Joey Pinz as he sits down with Bobby Jacobs to explore the dynamic world of MSPs at ConnectWise Secure. Bobby shares insights on delivering exceptional service without relying on traditional ticketing systems, emphasizing the importance of secure communication and the evolving landscape of end-user verification. The discussion delves into the value of vendor collaboration and peer groups in enhancing MSPs’ service capabilities. Additionally, Bobby offers advice for early-stage vendors participating in the Pitch It program, highlighting the significance of attending all sessions and ensuring effective team participation. Here on MSP Influencer.