In a recent podcast episode, I had the privilege of speaking with Richard Tallman, a seasoned expert in the MSP and cybersecurity fields. Richard shared insightful tips that can help Managed Service Providers (MSPs) take their businesses to the next level. From embracing the power of community to prioritizing security and strengthening vendor relationships, here are five powerful tips from Richard that every MSP should know:
1. You Are Part of a Larger Community—Leverage It
One of the most important lessons Richard shared is the power of community. The MSP landscape can often feel overwhelming, especially for those who are just starting out or facing tough challenges. Richard reminded me that MSPs aren’t alone in this journey. By engaging with the broader MSP community—whether through events like IT Nation Secure or simply connecting with other professionals—MSPs can share experiences, learn from others, and find support. Embracing this sense of community can be a game-changer for MSPs, helping them to navigate challenges and grow their businesses.
2. Security Must Be at the Core of Your Offering
Richard emphasized the critical importance of security in today’s rapidly evolving tech environment. Historically, many MSPs focused on getting clients online and operational, with security often coming as an afterthought. However, Richard pointed out that this approach is no longer viable. Cyber threats are more frequent and sophisticated than ever before, making it essential for MSPs to prioritize security from the start. By integrating strong security measures into your service offerings, you not only protect your clients but also position your MSP as a trusted partner who puts client data protection first.
3. Adapt to the Role of Trusted Third Party
As businesses increasingly rely on MSPs for comprehensive IT services, Richard highlighted the expanding role of MSPs as trusted third parties. Small and medium-sized businesses (SMBs) often can’t afford to maintain in-house security teams or complex IT departments, so they look to MSPs to provide these essential services. Richard explained that this shift places a great deal of responsibility on MSPs. It’s crucial that MSPs are prepared for the heightened expectations and pressures that come with being a trusted partner in protecting client data and systems. MSPs must ensure they have strong partnerships and a solid support system behind them to meet these demands.
4. Strengthen Vendor Relationships Through Collaboration
Vendor relationships play a pivotal role in the success of MSPs, and Richard offered a valuable perspective on this topic. He urged MSPs to move beyond the traditional “us vs. them” mentality with vendors and instead focus on collaboration. By working more closely with vendors, MSPs can access better tools, improve service delivery, and provide more integrated solutions for their clients. Richard stressed that fostering strong vendor relationships helps MSPs offer the best possible service, which ultimately benefits their clients. Collaboration between vendors and MSPs ensures a smoother process for everyone involved.
5. Never Stop Learning—Stay Ahead of New Threats
In the fast-paced world of cybersecurity, staying informed is critical. Richard stressed that continuous learning is key to success for any MSP. Cybersecurity threats evolve constantly, and it’s essential for MSPs to keep up-to-date with the latest trends, tools, and strategies. Richard encouraged MSPs to invest in education and training to ensure they are always prepared for new challenges. By staying ahead of emerging threats, MSPs can provide their clients with the most effective and up-to-date protection, ensuring they remain a trusted partner in safeguarding business operations.
Richard Tallman’s insights provide MSPs with a clear path to success in a competitive and ever-changing industry. By leveraging community support, prioritizing security, strengthening vendor relationships, and committing to continuous learning, MSPs can build a solid foundation for growth and long-term success. These tips are not just about surviving in the MSP world—they’re about thriving and leading in the digital age. Be sure to check out the full podcast for even more valuable advice on how to elevate your MSP business.
