Episode #664 of the MSPi PrimeCast
What do a black Friesian horse named Malibu and global MSP operations have in common? According to Lorna Burman, more than you’d think.
In this week’s episode of MSPi PrimeCast, we had the joy of sitting down with Lorna Burman of usecure.io at Pax8 Beyond 2025. Known for her candid insights and undeniable passion, Lorna shared stories that ranged from horseback riding in rural forests to guiding managed service providers (MSPs) through compliance and automation challenges across continents.
Whether you’re an MSP leader, vendor, or just someone who values growth and grit, here are five key takeaways from our conversation with Lorna.
1. 🎯 It’s Never Too Late to Saddle Up
Lorna began horse riding at age 42—a bold move that challenged her physically and mentally. Today, she rides her horse Malibu through quiet forests, embracing the peace and unpredictability that comes with it.
“You get the adrenaline when they do something daft and take off like a rocket… It’s the best mental health solution you can get.”
This mindset translates beautifully to leadership: it’s never too late to start something new, face fears, and grow.
2. 🤝 MSPs Deserve More Than Just Tools—They Deserve Trust
With 25+ years in IT, Lorna deeply understands the day-to-day realities of MSPs. She once owned her own IT business and has seen the evolution from resellers to managed services. At usecure, she and her team offer platforms that are simple, affordable, and fully automated—no complex pricing tiers, no lengthy contracts.
“MSPs wear lots of hats. They’re not massive corporations. We make their lives easier—with automation, compliance support, and no daily admin.”
From one-man shops to billion-dollar firms, she treats them all equally—with heart and honesty.
3. 💬 Feedback Is Fuel for Innovation
Lorna emphasized the power of focus groups and MSP feedback in shaping product development. Instead of assuming what the market needs, her team listens and adapts.
“If [our MSPs] think it’s rubbish, we won’t do it. If everyone’s asking for it, we build it.”
This agile, community-driven approach keeps usecure’s offerings relevant and loved—something every MSP vendor should strive for.
4. 🌍 Confidence Comes from Commitment
Two years ago, Lorna wouldn’t have imagined presenting on stages around the world. Today, she does it with passion and poise—and it all stems from her love of the job.
“I used to be miserable in past roles. But now? I pinch myself weekly. I love my job, and that confidence shows.”
Her secret weapon? Discipline. Whether it’s early morning calls with APAC or late-night client sessions in the U.S., her dedication inspires trust and results.
5. 🧭 Happiness is the Metric
Lorna’s definition of success isn’t revenue or market share—it’s waking up excited to go to work.
“If I’m happy and I want to get to work every day, that’s a success.”
And when you hear her speak, you believe it. That genuine enthusiasm spreads to her team, her clients, and even strangers listening to her story for the first time.
🎙️ Final Gallop
Whether she’s riding Malibu through forest trails or helping MSPs ride out compliance chaos, Lorna Burman leads with heart, honesty, and horsepower. Her story is proof that growth isn’t just about what you build—it’s about who you become while building it.
👉 Catch the full conversation on MSPi PrimeCast Episode #664 and connect with Lorna at https://www.usecure.io/en/ or via email at lorna@usecure.io.
