At IT Nation Secure 2025, ConnectWise unveiled a wave of new innovations designed to revolutionize how Managed Service Providers (MSPs) operate, protect, and scale their services. With the introduction of a next-gen SIEM platform, PSA powered by Asio, ConnectWise Pro, and a new integrated cybersecurity and endpoint management solution in collaboration with Microsoft and Pax8, these announcements mark a turning point for MSPs aiming to modernize their tech stacks and streamline operations. Here are the 10 biggest takeaways from the 2025 ConnectWise announcements MSPs need to know.
1. SIEM Reimagined for the Modern MSP
The new ConnectWise SIEM is not just a tool — it’s a comprehensive security solution built specifically for MSP workflows. Powered by the Asio™ platform, it unifies log management, threat detection, and response, reducing complexity while cutting costs. Its intuitive interface and automation capabilities empower technicians to act swiftly, even without deep security expertise.
2. Lowering Security Costs Without Sacrificing Power
With ConnectWise SIEM, data ingestion and storage costs are optimized via tiered pricing and advanced data handling. MSPs now have a cost-effective way to access enterprise-grade threat detection without legacy system overhead.
3. Productivity Boost Through Automation
The SIEM platform automates alert triage, enrichment, and ticket creation — enabling analysts to focus on real threats and reduce time spent chasing false positives. The result: increased efficiency and faster response times.
4. New PSA Powered by Asio Modernizes Operations
ConnectWise’s new PSA offering, built on the Asio platform, introduces a redesigned UX, real-time dashboards, and shared platform services across PSA and RMM. It removes redundant data entry and improves team collaboration, helping MSPs run more smoothly.
5. GenAI + RPA for Hyperautomation
Sidekick, ConnectWise’s GenAI assistant, and built-in Robotic Process Automation (RPA) now power over 50 prebuilt workflows in PSA and RMM. These tools free up technicians from repetitive tasks and accelerate service delivery across the board.
6. ConnectWise Pro Simplifies Platform Consumption
ConnectWise Pro bundles essential tools — PSA, RMM, RPA, CPQ, documentation, ScreenConnect — into one unified contract with flexible licensing. MSPs can align pricing models with client billing and reduce procurement friction.
7. Next-Level AI Capabilities
From AI-powered scripting in RMM to natural language bot building in RPA Pro, ConnectWise Pro integrates AI at every layer. It also enhances search across the ConnectWise ecosystem, streamlining learning and support.
8. Integrated Cybersecurity with Microsoft and Pax8
A standout partnership between ConnectWise, Microsoft, and Pax8 brings together Microsoft 365 Business Premium, MDR for Microsoft Defender, and RMM Pro in a bundled offering available through the Pax8 marketplace. MSPs gain enterprise-grade security, easier provisioning, and better client outcomes.
9. Unified Dashboards for Better Visibility
The ConnectWise Backup and Security Dashboards give MSPs a single-pane-of-glass view across endpoints, data protection, and cybersecurity. This integrated approach allows faster decision-making and simplified reporting.
10. Streamlined Billing, Procurement, and Scaling
The Pax8-delivered ConnectWise Endpoint Management & Security for M365 enables simplified billing and provisioning while helping MSPs scale services without increasing overhead. It’s a turnkey approach to managing complex environments with ease.
ConnectWise’s 2025 announcements at IT Nation Secure signal a bold leap forward for MSPs looking to streamline operations, enhance security, and scale with intelligence. With unified platforms, AI-driven automation, and powerful partnerships, the future of managed services is more integrated and agile than ever. For MSPs willing to embrace this wave of innovation, the opportunity to drive growth, reduce complexity, and deliver exceptional client value has never been greater.
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