In a recent insightful conversation on Joey Pinz Discipline Conversations with Kisha Thompson from ConnectWise, we delved into the heart of managing and nurturing talent within MSPs. Kisha shared her extensive expertise in HR and provided actionable advice particularly beneficial for small and growing MSPs. Here are five key insights that can help elevate your MSP from our discussion:
1. Cultivating a Strong Company Culture is Essential
Kisha emphasized the importance of creating a positive company culture. For smaller MSPs, this becomes a cornerstone for attracting and retaining talent. A strong culture not only enhances employee satisfaction but also builds a brand that people are proud to associate with.
2. Effective Performance Management
Performance management isn’t just about addressing underperformance. It’s about setting clear expectations, providing regular feedback, and developing a framework that supports both accountability and growth. Kisha highlighted how MSPs can handle these challenges, especially in smaller setups where every team member’s performance is critical.
3. Strategic Talent Acquisition and Retention
Attracting the right talent is a major hurdle, particularly when competing with tech giants. Kisha provided strategies for MSPs to make themselves attractive to potential employees by leveraging their unique strengths and fostering an environment where employees feel valued and part of the mission.
4. Leveraging HR Expertise Efficiently
For many MSPs, having a full-time HR professional may not be feasible. Kisha discussed alternatives like fractional HR services and consulting, and stressed the importance of understanding basic HR functions which can be learned through resources like SHRM or the Department of Labor.
5. Building Leadership and HR Alignment
The alignment between HR and leadership is crucial in driving company culture and employee engagement. MSP leaders must be proactive in their approach to HR, ensuring that their vision and values are clearly communicated and embodied throughout the organization.
Kisha Thompson’s insights offer valuable lessons on the significant impact of HR in shaping the growth and stability of MSPs. By focusing on these areas, MSPs can enhance their operational efficiency and create a more engaged and committed workforce.
