OpsRamp Overview:
- Website: www.opsramp.com
- Year of Company Foundation: 2014
OpsRamp is a technology company with a focus on providing its OpsRamp platform through channel partners. The company empowers organizations with its platform, and its channel leader, Sheen Khoury, plays a vital role in overseeing channel operations and strategy.
Leadership:
- Channel Leader Executive First Name: Sheen
- Channel Leader Executive Last Name: Khoury
- Channel Leader Executive Title: Chief Revenue Officer
- Current Role: Chief Revenue Officer, overseeing all revenue-generating functions
- Start Date: July 2020
- Years in the Channel: 26 years
- Highest Ranking Channel Executive: Yes
- Reports To: CEO, Varma Kunaparaju
Leadership Biography: Sheen Khoury is an industry veteran with over 25 years of experience in senior sales executive roles within the technology sector. He has a track record of building and redefining global sales and channel teams, driving revenue growth, and contributing to successful exits, including IPOs and acquisitions. Prior to joining OpsRamp in 2020, Sheen held various leadership positions at technology companies such as Virtana, Indix, Vyatta, Aerohive Networks (later acquired by Citrix), NetScaler, Good Technology, and Exodus Communications. Sheen also co-founded and served as the CEO of Virtiv, a cloud orchestration startup. Outside of his professional life, Sheen is active in philanthropy and mentoring, and he enjoys activities such as fishing, bow hunting, cycling, traveling, and spending time with family and friends. He is a graduate of Arizona State University’s W.P. Carey School of Business.
Core Services and Achievements: The survey does not provide specific details about the services/products sold through the channel or OpsRamp’s top channel accomplishments.
Channel Challenges and Growth: OpsRamp anticipates that economic challenges may slow down sales cycles for both the company and its partners in 2023. However, OpsRamp is committed to collaborating with partners to help them win new business and navigate the evolving landscape.
Marketing Development Funds (MDF): OpsRamp does not expect any changes in MDF (Marketing Development Funds) for the year 2023.
Channel Goals: OpsRamp’s top channel goals for 2023 focus on enhancing partner engagement and satisfaction, increasing awareness, collaboration, and enabling partners with training and resources to target ideal customer opportunities. The company aims to add more qualified partners, increase the percentage of company revenue through the channel, and boost the amount of recurring revenue through partners.
Channel Leader Insights: OpsRamp places significant importance on the channel and has launched a Partner Resource Center to facilitate partner engagement and support. This central online location offers partners access to product enhancements, program news, events, training, and selling resources. Partners can also register sales opportunities and monitor the status of registered deals through this platform.
MSP Engagement: OpsRamp’s flexibility is appreciated by MSPs, allowing them to operate for both existing and greenfield customers while providing the option to resell the platform to customers who prefer to own and operate their IT Operations Management (ITOM) solution.
MSP Advisory Board and Focus Groups: OpsRamp does not currently have an MSP Advisory Board, but the company conducts regular engagements with MSPs through Customer User Group meetings and Quarterly Business Reviews, which include comprehensive discussions on various aspects of MSPs’ usage and the company’s products.
MSP Importance: OpsRamp rates MSPs as extremely important (a rating of “10”) to its channel program, highlighting its commitment to the MSP channel.
Future Plans: If selected as a ForzaDash Channel Leader in 2023, OpsRamp aims to leverage the recognition to further promote its leadership in the channel for the IT Operations (ITOps) industry.
In summary, OpsRamp, led by Sheen Khoury, is a technology company that relies heavily on its channel partners to deliver its OpsRamp platform. While the survey responses lack specific details about services and achievements, the company emphasizes the importance of the channel in its go-to-market strategy. OpsRamp seeks to collaborate closely with partners, increase engagement, and facilitate success within its ecosystem.
