Be Structured Technology Group has become a standout example in the MSP industry, consistently excelling by implementing disciplined strategies across their operations. Below are five strategies from Be Structured, along with pro tips that MSPs can use to boost their own success:
1. Prioritize Efficient Technology Management
At Be Structured, the success of their business is rooted in efficient technology management. This strategy involves optimizing IT systems, using automation, and staying ahead of potential issues before they affect clients.
Pro Tip:
Implement a proactive monitoring system to detect and resolve issues before they impact clients. Use automated alerts and dashboard monitoring tools to stay on top of system health and performance. Consider investing in Managed Detection and Response (MDR) services to handle cybersecurity threats efficiently.
2. Focus on Customer-Centric Service
Be Structured has built its reputation by focusing on the unique needs of each customer. They understand that each client is different, and offering tailored solutions ensures the delivery of superior service.
Pro Tip:
Regularly schedule client check-ins to understand their evolving needs and gather feedback on your services. This ensures that you can adjust your solutions to meet their current challenges. Use CRM tools to track customer interactions and service history to deliver a personalized experience. Don’t just resolve issues—aim to anticipate and prevent them.
3. Invest in Employee Training and Development
Be Structured views their team as their greatest asset, continually investing in their employees’ training to stay ahead of technological advancements and industry changes. This helps them maintain a high standard of service and innovation.
Pro Tip:
Establish a structured training program with certifications, hands-on experience, and mentorship. Encourage staff to pursue industry-recognized certifications like CompTIA, Cisco, or Microsoft to deepen their technical expertise. Providing opportunities for cross-training allows employees to diversify their skills, improving team efficiency and flexibility.
4. Leverage Scalable Solutions for Growth
Be Structured focuses on scalable solutions that allow them to expand while maintaining the quality of their services. This is key to supporting an expanding client base and offering a wider range of solutions without sacrificing quality.
Pro Tip:
Adopt cloud-based solutions and virtualized environments that allow you to scale up or down based on client demand. Cloud solutions like Microsoft Azure or AWS provide flexibility and reduce the need for heavy investments in physical hardware. Ensure your tech stack is modular, so you can easily add new capabilities or scale infrastructure as your business grows.
5. Foster Strong Vendor Partnerships
A significant part of Be Structured’s success lies in cultivating strong, supportive relationships with vendors and technology partners. These partnerships enable access to cutting-edge solutions and provide opportunities for collaboration on innovative projects.
Pro Tip:
Build relationships with vendors who are committed to your business’s success. Participate in vendor training programs and user communities to deepen these relationships and gain insight into new solutions. Negotiate favorable terms, such as priority support, early access to new tools, and customized solutions that align with your client needs.
Be Structured Technology Group exemplifies how MSPs can achieve success through a combination of strategic focus, customer-centric service, continuous employee development, scalable solutions, and strong vendor relationships. By implementing these strategies and following the pro tips provided, MSPs can create a solid foundation for growth, improve service quality, and build long-lasting client relationships.
ForzaDash/MSP Influencer 2024 MSP 555: Be Structured Technology Group
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